Privacy Policy for SMS Communication

Effective Date: 11/19/2024

East End Midwifery Services, PLLC  (referred to as “we”, “us”, or “our”) values the privacy of our users and customers. This Privacy Policy explains how we collect, use, share, and protect your personal information when you engage in SMS communications with us.

1. Information We Collect

When you opt-in by replying “YES” to receive SMS messages from us, we may collect the following information:

• Phone number: The mobile number you provide to us for SMS communication.
• Message content: Any messages sent between you and us, including your responses.

2. How We Use Your Information

We use the information we collect from SMS communications for the following purposes:

• To send you SMS messages: We may send you marketing, transactional, or customer service-related messages, such as order confirmations, promotions, reminders, or updates. To opt-in type “YES”.
• To respond to your inquiries: If you contact us through SMS, we may use the information to address your questions or concerns.

3. Consent to Receive SMS

By opting in to receive SMS communications from us, you consent to receive text messages from us at the mobile number you provide. These messages may be sent using automated technology. Standard messaging and data rates may apply.

• Opt-in: To opt in, you provide verbal consent to Michele H. Liot, CNM who will be using the business number to interact via SMS, you may also type “YES” to opt in.
• Opt-out: You can opt out of receiving SMS messages at any time by informing Michele H. Liot, CNM that you do not consent to this form of communication. You can also type STOP to end SMS messaging. For help you can type HELP for assistance with SMS messaging.

4. Sharing Your Information

We will not sell, rent, or share your personal information with third parties for their own marketing purposes. However, we may share your information in the following circumstances:

• Service providers: We may share your phone number with third-party service providers that help us deliver SMS messages or provide related services (e.g., SMS platform providers, customer support services).
• Legal compliance: We may disclose your information if required by law, regulation, legal process, or governmental request.

5. Data Security

We take reasonable measures to protect the personal information we collect through SMS communication. However, please be aware that no data transmission over the internet or mobile network can be guaranteed to be 100% secure. While we strive to protect your information, we cannot guarantee the security of any data you transmit to us.

6. Data Retention

We will retain your phone number and message data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to comply with legal obligations and resolve disputes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You may request a copy of the information we hold about you.
• Correction: You may request that we correct any inaccuracies in the information we hold.
• Deletion: You may request the deletion of your personal information, subject to certain legal exceptions.
• Opt-in: You have the right to opt-in to receiving SMS messages by informing Michele H. Liot, CNM verbally or that you are consenting to receive SMS messages by replying “YES” at any time.
• Opt-out: You have the right to opt-out of receiving further SMS messages by informing Michele H. Liot, CNM that you would no longer like to be contacted via SMS or responding “STOP” at any time.

To exercise your rights, please contact us using the information below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the “Effective Date” at the top of this page. Your continued use of our SMS services after such changes will constitute your acceptance of the updated policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our SMS communications, please contact us at:

• Email: michele@eastendmidwiferyservices.com
• Phone: 631 729 0434

Mailing Address: 9 Oak Drive, Sag Harbor, NY 11963

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Terms and Conditions

1. Agreement to Terms: By subscribing to or using our SMS services, you agree to receive promotional and transactional messages, including but not limited to updates, reminders, and offers. These terms and conditions govern your use of the SMS service.
2. Opt-In: By providing your mobile number, you consent to receive SMS messages from East End Midwifery Services to the phone number provided. To opt-in type “YES”. Message frequency may vary depending on the service you sign up for.
3. Opt-Out: You can opt-out of receiving messages at any time by replying with “STOP” to any SMS message received. After opting out, you will no longer receive further messages from us, except for service-related notifications (such as order updates or account issues).
4. Message and Data Rates: Standard message and data rates may apply from your mobile carrier. You are responsible for any charges incurred from receiving messages.
5. Consent to Receive Messages: You must be the account holder or have authorization to opt-in for SMS messages on the phone number provided. By opting into the SMS service, you confirm that you are the rightful owner or have received the consent of the account holder of the mobile number. You may write “YES” to opt in or “STOP” to opt out at anytime.
6. Privacy: We respect your privacy. For more details, please review our [Privacy Policy], which outlines how we collect, use, and protect your personal information.
7. Service Availability: Our SMS service is available only in certain regions or countries. If you opt into the service, ensure that your mobile carrier supports SMS delivery in your region.
8. Termination of Service: We reserve the right to modify, suspend, or terminate the SMS service at any time without prior notice. In case of service disruption, we will do our best to provide notification.
9. Liability: We are not responsible for any delays, errors, or interruptions in the delivery of SMS messages. You agree that your mobile carrier is solely responsible for the transmission of text messages.
10. Changes to Terms: We reserve the right to update or modify these terms and conditions at any time. Any changes will be communicated through SMS or posted on our website.
11. Contact Us: For any questions about our SMS service, you can contact us at 631 729 0434 ext. 0 or email at michele@eastendmidwiferyservices.com If you need assistance with our SMS service please text “HELP” to the above number
12. Commitment to Not Transferring Consumer Data to External Organizations: We are committed to ensuring that your personal information is not transferred to external organizations without your consent, and we have implemented strict policies to prevent unauthorized sharing of your data.